48 Hour Tracked
All orders over £50 enjoy free Post & Packaging within the UK. There is a Post and Packaging charge of £5 for orders under this value.
Orders are sent by 48 hour tracked Royal Mail which aim to deliver within 2 days, although we do ask customers to allow 5 working days for delivery in case of delay.
We aim to dispatch all orders received before 1 pm GMT the same day, provided all items are in stock.
If there should be a problem with your order then we will inform you by email or telephone.
Noo Yoo accepts most major credit card payments at checkout.
International customers are responsible for all applicable duties and taxes. Please check with your local customs office for detailed information.
Customs, import duties (if any) and local taxes are assessed when the package arrives in your country. These additional fees are the responsibility of the recipient.
Your payment will be billed in UK Pounds and your credit card company will bill you with your home currency at the current exchange rate.
Due to high risk and/or shipping costs, Noo Yoo may not ship to some countries. We will contact you by e-mail if we are unable to ship to your country.
International shipping varies due to the weight of the product. Please email for a quote. [email protected]
If you are not happy with your purchase for any reason, you can return it to us provided it is not damaged, opened or used and we will refund you with the amount you paid for that item.
All we ask is that you inform us by email and return the product within 14 working days from the day after receipt. We will send you a return address. Return the product to us at your expense in unused condition and in the original undamaged packaging (or packaging of the same quality) for a full refund less carriage charges. We recommend using an insured delivery service.
Returns must be made within 14 working days of delivery.
You should allow up to 21 days from receipt by us of your returned goods for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the goods. Postage and packaging charges will not be refunded. This does not affect your statutory rights.
Please note that you are entitled to cancel any contract completed with us within 7 working days of receipt of the goods or services.
If you do cancel a contract, then you must notify us in writing by sending an email to [email protected] or calling us on 07788744222 (open Monday to Friday from 9am – 5pm GMT). You must retain possession of any goods and ensure that such goods are kept in the same condition as they were when they were delivered until such time as the goods are delivered back to us by you at your expense.
You also have the right to cancel your order prior to despatch or performance within 7 days of placing it.
DAMAGED OR FAULTY GOODS
You must examine goods on arrival before signing for it. We will refund the full purchase price including postage and packing of an item which is delivered in a damaged or faulty condition or which develops a fault within 3 months from delivery (other than due to normal wear and tear, failure to follow instructions or misuse).
Alternatively, at your option, we will replace the item with the same or a similar product (subject to stock availability).
If a product is damaged or faulty, please contact us at once and no later than 14 working days of receipt, or of the fault developing, and we will arrange a refund or replacement as you request.
Sometimes the product specifications from the manufacturer may change, in which case, if you request a replacement, we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement, you can return it in accordance with our returns policy as outlined above under RETURNS section.
Please allow 14 days from receipt by us of your item for your refund to be processed or replacement item despatched.
We reserve the right to refuse to issue a refund/replacement item and to recover the cost of the returns delivery from you in the event that the item is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear. This does not affect your statutory rights.
Should you have any questions about our shipping and delivery process, please email [email protected]